Q 1.5-1) [Windows only] Setup.exe won't accept my license key, though it
seems valid. Why not?
Q 1.5-2) [Windows only] How do I clean out previous installation if I
deleted the files without using the proper uninstall method?
Q 1-5.3) [Windows only] If I run cleanreg.exe (see Q 1-5.2) before
installing ACL 5.0, can I continue to use ACL 4.3.2?
Q 1.5-1) [Windows only] Setup.exe won't accept my license key, though it seems valid. Why not?
A 1.5-1) [Windows only] setup.exe is testing your machine for certain components. This testing is done using information we obtained from Microsoft, but, either we misunderstood, the features have changed, or there is a bug, but in any case the testing is not reliable. There is a different license key which will work in these cases. If you are having this problem, contact your Franz Inc. sales rep or bugs@franz.com, telling us your license key. We will give you an additional key. One or the other should work. (Be sure to keep both keys. System changes may cause the working key to fail and the failing key to work.)
If you run the keybtype.exe program (available from ftp://ftp.franz.com/pub/misc/keybtype.exe) and it returns "keyboard type is 7", you will likely need the additional key.
A 1-5.2) [Windows only] Download ftp://ftp.franz.com/pub/misc/cleanreg.zip, unzip it into an empty directory and run the cleanreg.exe program.
If you need an unzip program, see http://www.winzip.com. Be advised that WinZip is a copyrighted program and has restrictions. Please follow them.
A 1.5-3) [Windows only] Yes.
© Copyright 1998, Franz Inc., Berkeley, CA. All rights reserved.
$Revision: 1.1.2.5 $